Service Management



Service Management

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Overview :


MO.S.T – Contractor Service Management Software is provides a variety of innovative tools to meet the many demands of the HVAC industry. SIMPLY PUT the program was written for an HVAC company and we listened to their philosophy on success using industry best practices. MO.S.T created a program to easily gather the information they needed to succeed with that and do the following:

  • Speed up service response time
  • Increase productivity
  • Improve resource utilization
  • Reduce labor and operating costs
  • Capture more service contracts and better offer options
  • Improve customer satisfaction
  • Increase field office, customer communication
  • More efficient and informative invoicing
  • Reduce paper
  • Exceed your competitions professionalism

 

Some of the program features are:

  • Dispatch Board with multiple views and integrated with mapping logic. Mark time off and easily view technician sales activity throughout the day as work tickets get completed and sent back in real time;
  • Multiple customer job sites tracked together for easy customer card viewing;
  • Track all needed information on customer equipment; such as, make, mod- el, serial number, warranty, install date and more;
  • Attach documents to customer and work tickets to easily see when viewing customer;
  • Manage your Service Agreements and track all future visits that need to be made;
  • Import you price books and easily maintain them with price changes;
  • Dashboards and Reports to track and show you important information need- ed to manage your business and staff;
  • Improve inventory control– truck replenishment report;
  • Marketing reports: follow up with clients on recommended work;
  • Manage estimator appointments and sales leads;
  • Additional management information tracked; such as, Vehicles, Employees, Vendors and Purchase Orders;
  • Standardized Service Call, Notes and Reasons for Call, which helps to elim- inate mistakes and increase overall speed and efficiency of the call taking process;
  • Integration to Quickbooks;
  • Spell check;
  • E-mail marketing materials
  • E-mail service appointment confirmations and technicians biography’s