Work Ticket
- In the field technicians are dispatched all the necessary information to not only arrive prepared but provide greater customer service. Technicians are provided with the following:
- Call 1st information;
- Dispatch notes
- Reason for Call;
- Previous declined work;
- Job site contact person;
- All job site phone numbers;
- Existing service agreement information;
- Additional driving directions
- In addition to the work ticket information MO.S.T. provides a mobile version of the customer card, which provides information on the job site; such as,
- Full address and contact Information;
- Listing of all job site equipment;
- Any service agreements for the job site;
- Any scanned documents that the office wanted to transfer;
- Any history tickets that the office wanted to transfer, which will allow the technician to view all previous work orders and quotes, customer service agreement status, customer equipment, and jobsite notes;
- Integrated mapping using MS MapPoint
- Techicians can also:
- Print / Preview invoice, which contains all work done and quoted one, along with signatures, equipment and payment information;
- Collect payment at time of service;
- Process credit cards and e-checks;
- Capture customer signatures, on diagnostic result sheet, liability waiver forms and completion of work.