Overview
Our mobile computer solution is designed to streamline operations between the office and the field employees by giving them direct access to vital information. Some of the features of our MObile solution are:
- Technicians arrive on the job prepared with customer service history, equipment information, service agreement status and extended warranty information all at technicians fingertips;
- Integrated Flat Rate Book, Handles Time & Materials or as agreed upon pricing structures;
- Integrated mapping;
- A list of recommendations and declined work from past service calls;
- Add/edit equipment from the field;
- Standardized service call;
- Eliminate technician pricing and adding errors;
- Capture customers signature;
- Process credit cards and eChecks while in the field;
- Ability to add pictures, wiring diagrams, facility layout to customers account;
- Technical Installation Manuals are stored in the program reduces technicians errors and call backs;
- Easy to print marketing materials;
- Professional looking invoice is generated right on the screen for the customer to approve all work;
- As a business owner having your technician be able to print out an invoice in the field is not enough. They must be able to produce documents that will provide the customer with the assurance that they are dealing with a professional company. Some of the field reports that are provided by the program are:
- Quality Control Checklists;
- Diagnostic Result Sheet;
- Energy Savings Agreement Contracts;
- Extended Warranty Contracts;
- Refusal of Condensate Protection Waiver;
- Cracked Heat Exchanger Checklist.