At MO.S.T. our system implementation plan is to effectively integrate our software into the everyday workflow of your organization. The success of any program is dependent upon acceptance at all levels of the organization so we take this phase very seriously, which is why each implementation encompasses a Pre and Post implementation stage.
A pre implementation calendar and check list will be created and reviewed with your key management team. This builds acceptance within the company;
MO.S.T staff will work with key users to install and configure the system, prepare and customize your drop downs and standard notes, upload or convert any existing customer data.
Data conversion is one of the most critical pieces of the puzzle when it comes to switching software. When conversion is done from your existing program (whether from a previous computer system or just a paper based system) it is then reviewed with management to get them comfortable with their data in the MO.S.T. system. We make sure your are satisfied with the converted data before scheduling your on-site Go-Live date;
Review of the program with any proposed changes with customer converted data via the web. This greatly helps the customer as they can see the program working with THEIR data. The staff will be given a demo version of the program prior to the Go-Live which reduces frustration, staff resistance and increases comfort among the users;
We will confirm a remote training plan with your staff. Typically (4-5) 45-60 minute web sessions with your staff members will get them ready to hit the ground running. Final implementation and training can be done remotely or is done onsite if purchased.
As training and review has been done with management all along the way this stage is less stressful.
We will not mail you a disk or promise your system can be up and running in 15 minutes, but we will ensure that your staff will be trained and comfortable with navigating the MO.S.T. System.
MO.S.T. has also implemented a “Ride-Along” program, which is designed to increase the ease of transition for the technician by having a qualified service technician accompany your field employee on service calls if needed. This is invaluable as it helps technicians with any computer questions they might have by one of their own peers.