Work Ticket

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Overview :

Field technicians have all necessary customer and work ticket information at their finger tips. This makes it easier to arrive prepared, complete the work efficiently and provide greater customer service. Technicians are provided with the following:

  • Call 1st information;
  • Dispatch notes;
  • Reason for Call;
  • Previously declined work;
  • Job site contact person;
  • All job site phone numbers;
  • Driving directions

In addition to the work ticket information MO.S.T. provides a mobile version of the customer card for the field service employee to review prior to arriving to the property. The customer card provides information on the job site; such as:

  • Full address and contact information;
  • Listing of all job site equipment;
  • Any service agreements for the job site;
  • History tickets that the office wishes to transfer, which will allow the technician to view all previous work orders;
  • Customer service agreement status;
  • Customer equipment;
  • Images and documents;
  • Integrated mapping using Google Maps

Technicians can also:

  • Collect payment at time of service;
  • Process credit cards and e-checks;
  • Write Purchase Orders for materials used;
  • Capture multiple customer signatures, on diagnostic result sheet, liability waiver forms and completion of work.